Exchanges and Returns

Exchanges and Returns

Captain Shrapnel issues Promotional Vouchers to selected customers which can be redeemed against purchases at checkout.


Faulty, damaged or incorrect items

Faulty, damaged or incorrect items
In the unlikely event that faulty, damaged or incorrect items are dispatched or items are missing from your order, please notify Captain Shrapnel by email within 24hrs of receipt; stating if the goods are faulty, damaged or missing. We will contact you ASAP with instructions on how to return the goods.
A replacement will be sent to on receipt of the returned model.
Please note: the item must be returned within 30 Days from date of purchase.


Goods returned for other reasons
(eg. wrongs goods ordered or model not liked)

  • Must be returned in New, Unused condition and with no damages;
  • To return goods you must email Captain Shrapnel within 7 working days of receiving;
  • The return postage will not be refunded via this return reason;
  • A full refund for the cost of the model will be applied on receipt of goods returned.